FAQ

Where do you get your wood/timber? All timber is 100% recycled and locally sourced in and around Melbourne.

What type of chains do you use? All chains are Lead and Nickel free. Chains are all plated metals with silver, antique bronze, black, or copper.

Will my chains Tarnish? Yes. Unfortunately all chains including sterling silver may tarnish over time with the exception of gold and stainless steel. To help pro-long the life always store in it's own a fabric bag (not wool) separate from other jewellery, out of light and air.

What is Antique Bronze? This is a plated finish applied to metal usually using an oil rubbed bronze. Please note initially some black may rub off onto skin or clothing, this is normal and will stop after a few wears. You can wipe with a cloth to rub of some of this.

How do I care for my necklaces? Do not wear in water, do not spray with perfume or deodorant. Contact with body creams and lotions may discolour jewellery.

What type of paint is used? All paint, primer, sealer and adhesives are water based acrylic, which are non toxic.

Do you ship international? No. At this stage we post to Australia only.

How do you ship my items? Orders are sent within 3-5 business days via AU Post standard delivery service, which is $4.00 for single unit and $5.50 for more than one. Express post is an additional $3.50 extra added to cart.

Refunds and Returns Policy? Contact me via email for all Refund and Return enquiries at lilaandi@outlook.com.au Damaged and faulty items will be refunded or exchanged. Change of mind purchases will be exchanged only.